Big Rock Sports, one of the largest wholesale distributors of hunting and fishing merchandise, has a need for a telemarketer to work out of our office in Reading, Pennsylvania. If you are a sales professional who is highly organized, goal oriented, and results driven, we would like to speak with you! Some travel is required. Only experienced motivated professionals need apply. Please submit resume to: resumes@bigrocksports.com.
Essential Duties/Responsibilities
- Develop and consistently update a working knowledge of all company systems, product lines, customer programs and offerings.
- Manage time effectively, meet personal goals and work effectively with other members of the Telemarketing Team.
- Identify and evaluate all potential customers within the assigned sales rep. territories.
- Accurately process customer transitions such as orders, quotes or returns.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Identify trends in customer satisfaction or dissatisfaction.
- Recommend alternate products based on cost, availability or specifications.
- Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
- Communicate to the purchasing department unexpected increases or decreases in demand for products.
- Travel in support of sales or training meetings, customer site visits or trade shows as required or requested.
Qualifications
High school diploma or GED (college degree preferred), or two years related experience and/or training; or equivalent combination of education and experience. Candidate should be courteous with strong customer service orientation. Outdoor fishing and shooting sports experience a plus.
Candidate must have the ability to perform light hand activity work at a computer/telephone station in an office environment. Must have knowledge of basic computer operations. Position is primarily sedentary.
Please submit resumes to resumes@bigrocksports.com
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