New York Mills, Minn. – The National Marine Manufacturers Association (NMMA) has awarded Lund Boats with the 2013 Marine Industry CSI Award in both the Fiberglass and Aluminum Boat categories. The CSI (Customer Satisfaction Index) Award recognizes marine manufacturers who attain the highest levels of customer satisfaction, as voted on by the customers themselves .
“To once again receive such high marks from our customers gives us a tremendous amount of satisfaction,” says Lund Customer Support Manager, Matt Geiser. “And, to have those positive sentiments validated with the CSI Award is a great honor — especially to be acknowledged for excellence in both the aluminum and fiberglass boat building categories.”
The 2013 Marine Industry CSI Award is reserved for manufacturers who achieve and maintain an average score of 90-percent or above on customer satisfaction surveys in each category. Award recipients must also demonstrate an ongoing pursuit of excellence in customer support.
“We believe that quality extends well beyond the building of boats,” says Geiser. “It’s about treating customers with care and respect— listening to their ideas and responding— from the day they purchase a Lund to many years down the road.”