Do Not Guess

Customers will ask you tough questions about rods, reels and lures; you may not always know the answer and that is OK. The person asking you may be testing you, knowing the answer full well and want to see how good of a sales person you are. And if you fumble and make up an answer that is wrong, it’s very hard to rebuild credibility. Do not guess. Be honest with them and either ask another sales person or ask for a moment to look up the answer. Having proper training on the products your store sells will pay off, and increase your sales as well as your reputation among customers.