How About a Little Help?

Have you asked for help lately … or are things going so remarkably well that they couldn't possibly be better? I'm here to suggest that you regularly ask for help even when things are going great. (more&hel...

The Continuum

I like continuums. They tell a story. At one extreme you have "this." At the other, there's "that." Usually—but not always—the best approach is somewhere in the middle. At one end of the Continuum of Custome...

Stay in Touch!

How do you stay in touch with customers? I ask because most tackle retailers do a lousy job of staying in touch with me, and I'm in tackle shops all the time. (more…)...

This is a test…

Quite a few years ago, while living in Georgia, I worked for a manager who got less out of more than anyone I've ever known. He had a staff that could have lifted the company to great heights. (more…)...

If you build it…

Watching the Bassmaster Classic from the perspective of a retailer is interesting. For the first time ever, I spent the entire day at the consumer tackle show (the Expo) and never even glanced at the weigh-in (...